Targeted Case Management

When it comes to selecting services for persons with intellectual or other developmental disabilities, there are many choices to make, and the process can be overwhelming. Targeted Case Management, or TCM, services exist to assist persons with disabilities and their families in making these important decisions.

CLASS’ Targeted Case Management services assist individuals with intellectual or other developmental disabilities to achieve maximum independence, integration, productivity, and successful inclusion in the community. Targeted Case Management is a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the services that are necessary to effectively support the individual in their community.

Targeted Case Management services include:

  • Assessment of the individual
  • Development of support systems
  • Support planning
  • Advocacy for the person and their life preferences
  • Monitoring and follow-up of services and supports

Assessment of the individual includes an assessment of the individual’s holistic needs, including home, community, natural supports, assistive technology, and more. Support planning includes the development of an action plan that will meet the needs of the individual, including resource and referral activities.

Targeted Case Management services help individuals and their support networks to identify and coordinate the use of both paid services and natural supports. Targeted Case Managers provide a line of communication between the supported person, their family/guardian, service providers, and professional and natural supports.

For more information about Targeted Case Management services, contact Tammy Costlow by email at, or by phone at 800.479.0259 (toll free) or 620.429.1212.


How will Targeted Case Management benefit me or my loved one?

Targeted Case Management will benefit you or your loved one by providing resources and information. A case manager will meet with the individual receiving services and their support system to continually assess the needs of the individual and to maximize the individual’s participation in his or her community.

Can I choose my case manager?

Yes, you may request the case manager of your choice. However, if that case manager would not be able to provide sufficient support, you will be placed on a waiting list until that case manager can adequately support you. The Vice-President for Quality Performance will work with you to choose a case manager with whom you are comfortable.

What if I want a different case manager?

Upon admission to CLASS services, you will be given information about CLASS’ Formal Grievance Policy. Should you decide that you are dissatisfied with your current case manager, you will be provided with the contact information of the Vice-President for Quality Performance who supervises your case manager to resolve any concerns.

How many clients does each case manager serve?

Currently, each CLASS case manager serves approximately 37 individuals.

How often will I meet with my case manager?

For individuals who currently receive HCBS services through CLASS, you can expect to see your case manager at least once per month. CLASS case managers strive to meet with individuals who receive services in each area of services received by the individual.

If you are not currently eligible to receive HCBS services because you were placed on the state-wide waiting list, a CLASS case manager coordinator will assist you in determining your case management support needs on an individual basis.

How many case managers work for CLASS?

CLASS currently employs 8 case managers and one case manager coordinator across our four-county service area.

The case manager coordinator specializes in serving those who are on the waiting list to receive services and those who privately pay for services.

What is the cost of Targeted Case Management services?

In most cases, targeted case management services are billed through the individual’s medical card if the individual is eligible for KanCare.

If the individual does not qualify to receive targeted case management services through her or his medical card, the service cost is determined using a fixed sliding fee scale based on the individual’s income.

What is a Person-Centered Plan (PCSP)?

A Person-Centered Support Plan (PCSP) is a plan developed by the individual, their family/guardian, friends, support staff, and others that will establish goals for the future. The team gathers assessment information to recommend training areas to improve the skills and knowledge that are necessary to work toward the desired outcomes of the individual’s preferred lifestyle.

Can I receive Targeted Case Management services if I am on the waiting list?

Yes, you can receive Targeted Case Management services while you are on the waiting list. TCM services can be provided to an individual through his or her KanCare medical card, or by paying for the service privately. Case managers can assess the individual’s needs and complete referrals to generate other community services (i.e. assistive technology, vocational rehabilitation services, etc.).

What kind of training, certification, or licensure is required for CLASS case managers?

All case managers are required to complete an online assessment sponsored by the State of Kansas. CLASS also requires 45 hours of training for case managers during the first year of employment, and 40 hours of training per year thereafter.